July 5, 2019

Learning Measurement: Don’t Over Promise and Under Deliver!

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‘We can prove the learning impacted results!’ Let’s dial this back a bit and not over promise and under deliver. Even if you have ‘proof’ the stakeholder may be skeptical. So position your data as more evidence rather than proof. Position your data as more reasonable versus perfect. You’ll set expectations better by positioning your data better.

Learning measurement is not just about positioning your data but about creating a healthy conversation about the story of your impact and then acting on it. A constructive conversation is about reasonable data that may show how learning was associated to the results versus how the learning caused the results. These are very different statements the latter is much harder to argue without significant statistical data.

Next, in telling the story of impact, use what is at your disposal to do this. Don’t promise you’ll get actual results because L&D doesn’t control that so when that promise is made, it is promising something you neither have nor control. Instead collect reasonable outcome indicators using evaluations, observations and interviews and supplementing this information with results data you may be given provided it is valid and reliable.

Next if you have actual results data, you can’t claim credit for the result as learning is only a piece of the puzzle. Unless you do the statistical analysis or a deep ROI Impact Study, talk about the correlation you have to the data. Discuss where and what specifically L&D contributed during the periods of change. That is a more meaningful conversation.

Finally discuss how this intelligence can be used to foster a better learning culture going forward and can result in optimized performance in the results. Using measurement as a tool to manage and improve in addition to conveying value is healthy and a best practice.

Do you want to learn more about learning measurement and making it a practical yet effective process? Contact us and we’ll talk!

Thank you,

The Performitv Team

Blog Archives

July 15, 2019

Learning Measurement Webinars

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July 5, 2019

Learning Measurement: Don’t Over Promise and Under Deliver!

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June 24, 2019

Re-Imagining Learning Measurement Kickstart Session

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June 22, 2019

Learning Measurement: Simpler is Smarter

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June 17, 2019

Don’t Downplay Survey Data

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June 10, 2019

Learning Measurement Needs to Simplify Dashboards

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