The Net Impact System is a continuous improvement approach specific to L&D that will better measure and analyze learning’s impact, reduce waste, align to business goals, and effectively tell the story of learning’s impact.

The System is made up of six components that focus on linking learning’s value to actual business outcomes: Net Impact Score, Impact Process Map, Executive Reporting, Business Outcome Indicators, Financial Modeling, and Workforce Performance.

Click here to download the Net Impact System Executive Summary


Net Impact Score: Goes beyond averages and Top 2 Box to better reflect the diversity of data. This is similar to Net Promoter Score, but with a focus on impact. Using a standard 0 to 10 scale, a score between 9-10 would be considered High Impact, and a score between 0-6 would be considered Low Impact. Net Impact Score = % High Impact – % Low Impact.

Business Outcome Indicators: Evaluation questions tied to desired business outcomes. First, identify the desired outcome for each strategic program, then ask participants if the program helped achieve that outcome. Examples of BOIs are: Did you find this useful at the moment of need? Are you a better leader as a result of this program?

Impact Process Map: Helps manage Talent Development like a strategic business process. Sets goals for things learning controls, like content, instructors and environment, as well as things it can influence, such as application, fit and business outcome indicators. The map includes business, talent and effectiveness measures. View map here.

Workforce Performance: Hard data that can be benchmarked across industries, organizations and business units. Helps to identify where and how Talent Development impacts the business outcome of Workforce Productivity. Workforce Performance = Revenue/Labor Expense.

Executive Reporting: The top business priorities based upon executive feedback, turned into evaluation questions. Helps executives understand if programs are meeting their expectations.

Financial Modeling: Selectively used to determine the optimal mix of resources when designing an expensive and strategic learning program. Focuses on analyzing financial impact before a program takes place to build agreement on the value of the program with measurable goals to track.


The Net Impact System 1) reduces waste and increases performance, 2) predicts impact, 3) measures performance against key financial and business objectives using hard data, 4) provides a common way to score and benchmark across the Talent Development process, and 5) offers world-class executive reporting.

If Talent Development is a strategic business process for your organization, then it is in everyone’s best interest to start managing it in more valuable ways. Net Impact System can be implemented over time with minimal disruption. It has been developed by leading experts and organizations with a common goal of creating an open-source industry solution. Organizations are encouraged to use Net Impact System as a blueprint that can be modified and made your own.

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